Most trades go smoothly, but if an order isn't delivered or isn't as described, escrow protects you — don't confirm the order.
- Try to resolve it with the other party in the order chat first.
- If that fails, open a dispute on the order.
- Provide clear evidence: screenshots, what was promised vs. delivered, timestamps.
- Our team reviews both sides and decides how the escrowed funds are released.
Because the money is in escrow the whole time, neither side can run off with it during a dispute.